In June, 2006, Spanish-language support for domestic U.S. customers and Central/South American customers was re-established after a period of hiatus at an Argentina-based third-party call center company named Teleperformance. This facility is manned by a team of approximately 30 agents who are tasked with support for Sony's VAIO notebook and desktop computers, as well as Sony's line of consumer electronics, such as televisions, DVD players, digital recorders, video and still-image cameras, and sound systems. Unlike their English-only counterparts, these agents are empowered to make determinations of hardware failure and arrange service as necessary to resolve customers' product concerns.
In June of 2007, Alorica transitioned the Sony technical support to another location, having replaced it with their support account for a warehouse retailer.
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